![]() The solution can be deployed on Windows/Linux, as a pre-configured VMware/Nutanix AHV VA or as an Amazon Machine Image (AMI). NAKIVO Backup & Replication is a comprehensive solution delivering incremental, application-aware backup, instant recovery, ransomware protection and disaster recovery orchestration for VMware vSphere, Microsoft Hyper-V, Nutanix AHV, Amazon EC2, physical Windows/Linux environments, Microsoft 365 and Oracle Database. NOTE: While SpiderOak agrees to accept service of law enforcement requests by the aforementioned methods, neither SpiderOak nor its users waive any legal rights based on this accommodation.NAKIVO Backup & Replication is a fast, reliable and affordable data protection solution for virtual, physical, cloud and SaaS environments. SpiderOak, Inc, Attn: Legal Department, 11944 W 95th St #143 Lenexa, KS 66215, USA If you have a hard-copy request that will be sent via postal mail or fax, please use the below information: HOW CAN I CONTACT SPIDEROAK?įor emergency requests relating specifically to customer information, please contact us here. SpiderOak will not disclose any information unless a valid search warrant has been issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause. To obtain non-public information about a SpiderOak user, law enforcement requests must provide valid legal process for the type of information sought (e.g. SpiderOak will not provide information in response to a request that only references a user’s name or seeks general information about a SpiderOak user. Requests seeking user information must refer to a specific user account by an email address or username associated with the user’s SpiderOak account. HOW DOES SPIDEROAK RESPOND TO A LAW ENFORCEMENT REQUEST? It is SpiderOak policy to provide notice to a user about any law enforcement request unless prohibited from doing so by law. SpiderOak investigates all requests to ensure they comply with the law. Regarding non-public user information, SpiderOak requires that law enforcement must provide the proper and correct legal documents required to obtain information (e.g. SpiderOak provides user information in response to law enforcement requests only in the event that SpiderOak is required to do so by law. We very much view this level of scrutiny and observance as our responsibility and will follow all measures available to us to ensure proper procedure is being followed. Given this benchmark, we ensure any request for information from law enforcement has proper authority and verification. We at SpiderOak believe that everyone has a right to privacy. WHAT PRINCIPLES DOES SPIDEROAK BELIEVE IN UPHOLDING? Further details include account type, date of account creation/deletion, account history, last 4 digits of credit card (if applicable) and billing address (if applicable). For account purposes, we do have access to the account details collected upon account creation including name, email address, and username. WHAT INFORMATION CAN SPIDEROAK ACCESS?ĭue to SpiderOak’s No Knowledge privacy methodologies, the Company does not have plaintext access to any data a user uploads through the SpiderOak application. To submit legal process, please begin here. SpiderOak is a No Knowledge privacy cloud technologies company enabling solutions for consumer, groups and enterprise that backup, sync, share, access and storage via the Internet. ![]()
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